शुल्क वापसी की नीति

At Dakshayaa, we want you to shop with confidence and clarity.

✅ 3-Day Replacement (Damage / Defect / Wrong Product)

If you receive a damaged, defective, or incorrect product, please notify us within 3 days of delivery.

To request a replacement:

Please share a clear 360° unboxing video (from sealed package to product, without cuts).

The video must clearly show:

Shipping label

Complete unboxing

Visible issue

👉 Once verified:

A replacement will be arranged (subject to stock availability) OR

Refund to original payment method OR

Dakshayaa Store Credit will be issued

↩️ 3-Day Return (Change of Mind)

If the product is not the right fit for you, you may return it within 3 days of delivery.

How it works:

Return shipping is arranged by the customer

You may use India Post / DTDC / any reliable courier

Share the tracking details after dispatch

👉 Once we receive and verify the product:

You may choose:

Refund to original payment method OR

Dakshayaa Store Credit

 

💳 Dakshayaa Store Credit

Dakshayaa Store Credit is issued for eligible returns.

✔ Valid for 12 months

✔ Can be used on any Dakshayaa purchase

✔ Helps customers continue shopping with exclusive support benefits

Dakshayaa Store Credit:

is non-refundable

cannot be transferred to cash

 

⚠️ Important Return Conditions

Requests must be raised within 3 days of delivery.

Products must be:

Unused

In original condition & packaging

After 3 days: No returns or replacements will be accepted under the return policy.

 

🚚 Shipping Cost Policy

》 Replacement Cases (Defect / Damage)

Return shipping charges will be reimbursed as Dakshayaa Store Credit (upon sharing courier proof).

》Change-of-Mind Returns

Return shipping charges are borne by the customer.

 

❌ Non-Returnable Items

Custom-made / made-to-order jewellery

Earrings with broken hygiene seal

Clearance sale products marked as Final Sale

 

✨ Natural Stone Disclaimer

Natural stones may have slight variations, inclusions, or textures.

These are part of their natural beauty and not defects.

 

📌 Customer Acknowledgement

By purchasing from Dakshayaa, you acknowledge and agree that:

Product appearance may vary slightly due to lighting and screen settings

Jewellery longevity depends on individual usage and care habits

Proper care is essential for maintaining product finish and longevity

 

📞 Contact Support

For assistance or return requests:

WhatsApp: +91 8848011596

Email: support@dakshayaa.com

✨ Final Note

At Dakshayaa, every piece is chosen with intention and care.

We’re here to ensure your experience feels just as special.

Thank you for supporting Dakshayaa 💚