शुल्क वापसी की नीति
At Dakshayaa, we want you to shop with confidence and clarity.
✅ 3-Day Replacement (Damage / Defect / Wrong Product)
If you receive a damaged, defective, or incorrect product, please notify us within 3 days of delivery.
To request a replacement:
Please share a clear 360° unboxing video (from sealed package to product, without cuts).
The video must clearly show:
Shipping label
Complete unboxing
Visible issue
👉 Once verified:
A replacement will be arranged (subject to stock availability) OR
Refund to original payment method
OR
Dakshayaa Store Credit will be issued
For Gemstone Collection
No Returns & Replacement · Only Damage Protection
As each gemstone is one-of-a-kind, we are unable to offer exchanges or exact replacements. If your gemstone arrives damaged, please share a clear unboxing/opening video with us. Once the piece is returned and inspected for quality, we will arrange a refund for the damaged item.
↩️ 3-Day Return (Change of Mind)
Not available for Dakshayaa Gemstone collection
If the product is not the right fit for you, you may return it within 3 days of delivery.
How it works:
Return shipping is arranged by the customer
You may use India Post / DTDC / any reliable courier
Share the tracking details after dispatch
👉 Once we receive and verify the product:
You may choose:
Refund to original payment method
OR
Dakshayaa Store Credit
💳 Dakshayaa Store Credit
Dakshayaa Store Credit is issued for eligible returns.
✔ Valid for 12 months
✔ Can be used on any Dakshayaa purchase
✔ Helps customers continue shopping with exclusive support benefits
Dakshayaa Store Credit:
is non-refundable
cannot be transferred to cash
⚠️ Important Return Conditions
Requests must be raised within 3 days of delivery.
Products must be:
Unused
In original condition & packaging
After 3 days: No returns or replacements will be accepted under the return policy.
🚚 Shipping Cost Policy
》 Replacement Cases (Defect / Damage)
Return shipping charges will be reimbursed as Dakshayaa Store Credit (upon sharing courier proof).
》Change-of-Mind Returns
Return shipping charges are borne by the customer.
❌ Non-Returnable Items
Gemstone Collection
Custom-made / made-to-order jewellery
Clearance sale products marked as Final Sale
✨ Natural Stone Disclaimer
Natural stones may have slight variations, inclusions, or textures.
These are part of their natural beauty and not defects.
📌 Customer Acknowledgement
By purchasing from Dakshayaa, you acknowledge and agree that:
Product appearance may vary slightly due to lighting and screen settings
Jewellery longevity depends on individual usage and care habits
Proper care is essential for maintaining product finish and longevity
📞 Contact Support
For assistance or return requests:
WhatsApp: +91 8089669355
Email: support@dakshayaa.com
✨ Final Note
At Dakshayaa, every piece is chosen with intention and care.
We’re here to ensure your experience feels just as special.
Thank you for supporting Dakshayaa 💚