FAQ – Website / Shopping Experience

1. How do I create an account?

Click Customer Account → Create Account and fill in your details. This helps you track orders and save your shipping info.

2. How do I track my order?

Once your order ships, you will receive a tracking number via email. You can also track your order from your Customer Account.

3. Can I request a replacement?

Yes! We offer a 7-day replacement policy for damaged or defective items. To request a replacement, you must provide a 360° video proof of the product and packaging damage—photos alone will not be accepted. Read our Refund and Replacement Policy for full details. https://dakshayaa.com/policies/refund-policy

4. How do I apply discount codes?

At checkout, enter your discount code in the designated field before completing payment. Only one code can be applied per order.

5. How do I contact Dakshaya for help?

Use the Contact page on our website or email us at support@dakshayaa.com, We aim to respond within 24 hours.